Payment

We accept payment by most international credit cards and bank transfer.

Delivery

We mainly ship with Danish postal services. Free shipping only applies to orders of $160 or more. All other orders will be charged a standard shipping and handling fee of $4.

If you do not receive your order and our postal partner has advised that your package is lost or cannot be located, Fashion Company will re-send your order. We take no responsibility for parcels received by a third party on your behalf that you then do not receive. Please ensure you are available to receive your order. If you have any questions regarding your parcel, please contact: kth@fcom.dk

We deliver to most countries in the EU. If you live outside the EU and would like to order our products, please contact us at kth@fcom.dk. To order items internationally, you must use English or German so that you can select shipping to your country and thus the correct shipping prices. All orders are usually dispatched within 2 business days of receipt of payment.

Once your order has been dispatched, you will receive your items within 10 business days. (Please note that longer delivery times may occur around public holidays and vacation periods).

Right of withdrawal and right of complaint

Fashion Company Aps does everything we can to ensure that all our products are of high quality. To make our customers feel secure shopping with us, we have prepared a return and exchange policy that applies to all purchases. Please note that when you purchase from Fashion Company, either at a fair or via our website, you also accept our terms of sale and our return and exchange policy.

14-DAY RETURN & EXCHANGE POLICY

Our 14-day return and exchange policy applies to defective products or if you have changed your mind. If we have received the item or items back within 14 business days from the delivery date in unused condition and in original packaging with the necessary proof of purchase, we will exchange the item or refund the money for the item, as you choose. Items received after 14 days will not be returned. If you wish to return or exchange an item, please contact kth@fcom.dk before returning and follow the steps below.

We do not accept returns of products if they have been damaged or used. All refunds are for the item amount only, and postage is not included. Please note that you are fully responsible for returned items until they are received by us, including delivery costs and transit insurance. Fashion Company is not responsible for items lost or damaged during return.

HOW DO I RETURN OR EXCHANGE AN ITEM?

• 1. Before returning or exchanging, please contact us via kth@fcom.dk so that we are informed of the return or exchange. Your email should include your full name, address, daytime phone number, order number, item number and quantity (if you only wish to return part of the order), what you would like it exchanged for (if applicable) and the reason you wish to return the item.

  2. Print a copy of the email correspondence you sent and received from Fashion Company and include it in your package along with your invoice. When returning the item to Fashion Company, the item must be in its original packaging and in the same condition as when you received it. Carefully pack the item and send it to the address below in a padded envelope to avoid damage. The Fashion Company assumes no responsibility for lost or damaged items resulting from failure to comply with this procedure. Returned items must be sent to:

  Fashion Company Aps
  Smedeland 3
  6372 Bylderup Bov
  Denmark

  If you want to exchange an item for another item, remember to enclose a padded and stamped envelope to send the new item to you.
  3. Upon receipt of your item, we will conduct an inspection of it. If the item is received by Fashion Company in a worn or damaged condition, the return or exchange will not be accepted by us. For further questions, please contact: kth@fcom.dk

PRIVACY POLICY

Fashion Company Aps respects the privacy of our customers. Fashion Company will not share your personal information with another company or person unless specified or agreed with our customers. All personal information, including electronic, printed or handwritten, will be stored and disposed of securely to protect your privacy. We only store a minimum of information, and card details are never stored.

1-YEAR WARRANTY AGAINST MANUFACTURING DEFECTS

Although we take extreme care in the manufacturing of our products, you will be covered by our 1-year manufacturer's warranty if a manufacturing defect occurs on your item. The 1 year begins from the date of receipt of delivery. In the event of a defective item, Fashion Company may repair or replace the defective item free of charge. We encourage you to inspect and check your item as soon as you receive it. If there is a manufacturing defect, it will become evident immediately or within a short period.

Items will no longer be covered by the warranty policy after the 1-year period. Costs will be incurred if repairs are performed outside the 1-year warranty period. Fashion Company will not accept any defective items from the Fashion Company Stylist (sales representative) on behalf of the customer. This is to ensure that you, as a customer, get a quick solution if your product qualifies for a manufacturer's defect warranty.

Please note that the manufacturer's warranty does not cover breakage/damage caused by personal misuse, wear and tear, or if the item has been damaged.

The semi-precious stones used in our collections are of high quality, but they are fragile items and should be treated with great care. If these stones are dropped or hit, they can crack, chip, or fall out. This is not covered by the manufacturer's warranty, as it is the nature of the stone. Therefore, please treat these items as "precious stones". Lost semi-precious stones and chips in stones will not be covered by the warranty. Any jewelry that is elastic in our collection is made with great care and must not be stretched. This will not be covered by the manufacturer's warranty if it breaks; the function of the elastic is solely designed to make it easy to put on the jewelry.

HOW DO I USE MY MANUFACTURER'S DEFECT WARRANTY?

• 1. If a defect has occurred, please send an email to kth@fcom.dk and inform us of your problem with the manufacturer's warranty. This email must include the date of purchase (on your receipt), your full name, mailing address, and daytime contact phone number, as well as a description of the defect.
  Under our manufacturer's defect warranty, you only pay for one-way postage to return the item to us. Fashion Company will pay the return postage for an item that qualifies for a manufacturer's defect warranty. When returning the item to Fashion Company, the item must be in its original packaging and carefully wrapped in a padded 'Registered Post' envelope to avoid damage during shipping. Please also include a printed copy of the email correspondence you received from and sent to Fashion Company, along with your receipt in your package, and send it to this address:

  Fashion Company Aps
  Smedeland 3
  6372 Bylderup Bov
  Denmark

  Please note: Returned products are not the responsibility of Fashion Company until they have reached our offices. We are not responsible for products lost or damaged in transit, so please ensure to register and adequately bubble wrap the returned product.
  3. Upon receipt of your item, an inspection of your item will be conducted to determine if it qualifies for the manufacturer's defect warranty. If the item meets the warranty criteria, a replacement or repair may be provided free of charge. If the item is received by Fashion Company with visible, persistent damage, it will not be covered by a manufacturer's defect warranty and will be returned to you.

  If Fashion Company is unable to replace the exact item purchased due to out-of-stock inventory or a discontinued line, we will provide you with a credit of the same value so you can choose another item from the collection.

  If you have further questions, please contact: kth@fcom.dk

  Complaint options
  Any complaints can be sent via email to kth@fcom.dk or via our contact form.

  Complaint options
  Any complaints are sent by email to kth@fcom.dk or via our contact form.